Volvo IT/Marketing & Sales
#workshopfacilitation #organisationalchange #journeymapping #uxresearch #serviceblueprint
2015 - 2016
As a Senior UX Designer I participated in a pre-study of a new sales tool for trucks and services for Volvo Trucks, putting the focus on the user’s experience. I created personas, customer journeys, a service blueprint, user journeys and a prototype together with the organisation. Coaching them in how to start thinking in an agile scrum way. I did qualitative user interviews with Truck Salesmen and filmed them while they interacted with their current systems highlighting the problems they currently experienced.